Logging in VCF 9 automation, an error page is displayed "An error occurred during login. Please, contact your administrator.".

Products

• VCF Automation

Issue/Introduction

When attempting to log into VCF 9 automation, an error page is displayed "An error occurred during login.  Please, contact your administrator.".

Using VCF Operations - attempting to power cycle the automation cluster, fails with the following error:

Error Code: LCMVMSP10035

Synthetic checker on the application platform failed.

Synthetic check failed. Please refer to Broadcom Knowledge Base Article https://knowledge.broadcom.com/external/article/389510 for remediation details.,"platform-control-plane : 1 of 1 resources are not ok: vcf-mgmt-xxxxxxxxxxx-xxxxx: wrong resource state: InProgress ...

Environment

VCF 9.x Automation

Resolution

Reboot the automation nodes in vCenter and wait 5-10 minutes to fully initialize.