After installing a new SSL certificate in WCC keystore, WCC URL is not available. Browser shows ERR_CONNECTION_RESET.
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After installing a new SSL certificate in WCC keystore, WCC URL is not available. Browser shows ERR_CONNECTION_RESET.

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Article ID: 431136

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Updated On:

Products

Autosys Workload Automation

Issue/Introduction

After getting renewed certificates into WCC and restarting WCC,  URL is not available via browser,  ERR_CONNECTION_RESET.

Cause

NFO   | jvm 1    | 2026/02/25 10:15:03 |       14 | SEVERE: Failed to initialize component [Connector["https-jsse-nio-8443"]]
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 | org.apache.catalina.LifecycleException: Protocol handler initialization failed
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.connector.Connector.initInternal(Connector.java:1048)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:122)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.core.StandardService.initInternal(StandardService.java:525)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:122)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:986)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:122)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.startup.Catalina.load(Catalina.java:690)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.startup.Catalina.load(Catalina.java:713)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at java.lang.reflect.Method.invoke(Method.java:498)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:429)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at java.lang.Thread.run(Thread.java:750)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 | Caused by: java.lang.IllegalArgumentException: /opt/CA/WorkloadAutomationAE/wcc/data/config/.keystore (Permission denied)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:115)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:71)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:228)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1373)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1386)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:663)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:80)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |     at org.apache.catalina.connector.Connector.initInternal(Connector.java:1046)
INFO   | jvm 1    | 2026/02/25 10:15:03 |       14 |

Resolution

  • Make sure you have proper read/write permissions to the file  /opt/CA/WorkloadAutomationAE/wcc/data/config/.keystore    for the unix user under which autosys processes run (usually it is just the user autosys)
  • Restart CA-wcc-services service
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