Integrated components fails to load for one of the VMware Identity Manager node

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Integrated component section keeps spinning and do not load in the system diagnostic dashboard of one of VMware Identity Manager node.

configurator.log

ERROR (ForkJoinPool-36-worker-3) [;;;] com.vmware.horizon.svadmin.diagnostic.systemmetrics.IntegrationComponentMetricsCheck - Error getting the opensearch service health
2026-01-20T09:55:32,008 WARN  (tomcat-http--16) [;;;] org.apache.jsp.WEB_002dINF.jsp.errorpage_jsp - Exception thrown
java.util.concurrent.CompletionException: org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1]
        at java.base/java.util.concurrent.ForkJoinWorkerThread.run(Unknown Source) ~[?:?]
Caused by: org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1]
        at org.json.JSONTokener.syntaxError(JSONTokener.java:433) ~[kdc-kerberos-auth-adapter-0.1.jar:3.3.7.0 Build 24966008]
        at org.json.JSONObject.<init>(JSONObject.java:194) ~[kdc-kerberos-auth-adapter-0.1.jar:3.3.7.0 Build 24966008]
        at org.json.JSONObject.<init>(JSONObject.java:321) ~[kdc-kerberos-auth-adapter-0.1.jar:3.3.7.0 Build 24966008]
        at com.vmware.horizon.svadmin.diagnostic.systemmetrics.IntegrationComponentMetricsCheck.rabbitmqStatus(IntegrationComponentMetricsCheck.java:257) ~[svadmin-server-0.1.jar:3.3.7.0 Build 24966008]
        at com.vmware.horizon.svadmin.diagnostic.systemmetrics.IntegrationComponentMetricsCheck.getDiagnosticResult(IntegrationComponentMetricsCheck.java:73) ~[svadmin-server-0.1.jar:3.3.7.0 Build 24966008]

Environment

VMware Identity Manager 3.3.7

Cause

Rabbitmq messaging cluster in error state fails to load the Integrated components within Health Diagnostic dashboard of VMware Identity Manager.

Resolution

To resolve the issues with RabbitMQ service, restart rabbitmq service using below command.

rabbitmqctl stop_app

rabbitmqctl start_app