Restart Job always results in 5 restart attempts

Products

• Management Center
• Management Center - VA
• ISG Proxy
• ProxySG Software - SGOS

Issue/Introduction

Management Center restart job or script always results in 5 restart attempts.

Environment

• Management Center v4.x script/job executing restart of managed device (like EdgeSWG, CAS)

Cause

New feature has been added to Management Center v4 to make 5 attempts if the job fails due to timeout. In v3 of Management Center there was only 1 attempt.
It has resulted in this side effect as Restart job/script is always expected to hit the timeout(20 minutes) each time which results in restart every 20 minuets for 5 times.

Resolution

It's recommended to use Job "Set Boot Image for Devices" which sets the boot image and restarts the Proxy without side effect. 

Additional Information

• Set Device Boot Image