Error "Can't find bundle for base name ResourceBundle, locale es_ES" when running JasperSoft report via Google Chrome

Article Id: 4308

Status: Published

Updated On: 12-03-2020 08:19

Products:

CA Service Management - Service Desk Manager , CA Service Desk Manager

Issue/Introduction:

Error "Can't find bundle for base name ResourceBundle, locale es_ES" when running JasperSoft report via Google Chrome

Cause:

JasperSoft is supported only in English

Environment:

JasperSoft 6.x and 7.x
All Supported Windows Operating Systems and Web Browsers

Resolution:

In Google Chrome, in the right corner navigate to:

1. Settings
2. Under Languages click on "Language and Input Settings"
3. Ensure that Spanish (Latin America) is NOT the preferred language by making sure it is not at the top of the list of user languages.
4. Click on "DONE"
5. Delete Google Chrome cache

Note: If the issue remains, also delete Tomcat cache on the JasperSoft server by deleting the "catalina" folder (i.e. C:\Program Files\Apache Software Foundation\Tomcat 8.0\Work)