If OIDC is configured as an external Identity Provider for Tanzu Hub and Foundation, it will not automatically synchronise users.
Example
Consider we have two groups (dev and uat) and a user in each group. User synchronisation is enabled in Platform Services.
When we log into Hub with the tanzu_platform_admin account to perform the bindings, neither group nor users are found in the identity field.
If we log into Hub with our uat user from our uat group (and similarly for the dev user in the dev group), it is only then that we can create the role binding for them with the tanzu_platform_admin account.