Got error "Cannot complete login due to an incorrect user name or password" when checking replication detail of a virtual machine
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Got error "Cannot complete login due to an incorrect user name or password" when checking replication detail of a virtual machine

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Article ID: 430468

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:

  • While open replication detail of a virtual machine, get Error "Cannot complete login due to an incorrect user name or password"
  • If reconnecting the pair,  task gets error:
    Unable to connect to Lookup Service at https://<VCENTER-FQDN>:443/lookupservice/sdk. Reason: https://<VCENTER-FQDN>:443/lookupservice/sdk invocation failed with "org.ap ache.http.conn.ConnectTimeoutException: ConConnect to <VCENTER-FQDN>:443 [<VCENTER-FQDN>/<IP of VCENTER-FQDN>] failed: Connect timed out"
  • curl -v telnet://<VCENTER-FQDN>:443 failed on one vSphere replication appliance

Environment

VMware Live Recovery 9.x
vSphere Replicatioin 9.x

Cause

Port 443 is requred from vSphere Repliance Appliance to both site vCenter appliances. 
Please refer vSphere-Replication Ports Requirements.

Resolution

Check firewall and ensure vSphere Repliance Appliance can connect to vCenter's 443 port.