[Automation Engine] WPs are busy at 100% causing performance degradation

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS
• Automic Automation
• CA Automic One Automation

Issue/Introduction

Work Processes (WPs) are consistently operating at very high utilization levels, frequently between 85–100%, with repeated CPU spikes reaching near-maximum capacity. This sustained saturation results in WPs remaining busy for extended periods, causing overall performance impact.

Environment

Release: 24.x

Component: Automation Engine

Cause

DE177576

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automation.Engine

Automation.Engine 24.4.2.HF3  - Available

Automation.Engine 24.4.3         -  Available

Additional Information

Public Desc: A problem has been fixed that caused performance degradation in the Automation Engine.