Failure to download Carbon Black EDR software due to opensource.carbonblack.com returning 504

Products

• Carbon Black EDR

Issue/Introduction

While downloading Carbon Black EDR server, sensor, or any other components like Event Forward and Yara manager/client, the user will receive an error in case if  CbOpenSource.repo is still existing under /etc/yum.repos.d/

A similar error will be seen

[root@linux ~]# yum install --downloadonly --downloaddir=/tmp/ cb-sensor-7.5.0.19738-win-noarch.rpm

CarbonBlack                                                                                                                        | 1.5 kB  00:00:00

https://opensource.carbonblack.com/release/x86_64/repodata/repomd.xml: [Errno 14] curl#22 - "The requested URL returned error: 504"

Trying other mirror.

failure: repodata/repomd.xml from CbOpenSource: [Errno 256] No more mirrors to try.

https://opensource.carbonblack.com/release/x86_64/repodata/repomd.xml: [Errno 14] curl#22 - "The requested URL returned error: 504"

Environment

• Carbon Black EDR: All Versions
• Carbon Black Event Forwarder: All Versions
• Carbon Black Yara Connector: All Versions

Cause

opensource.carbonblack.com has been decommissioned.

 

Resolution

Remove CbOpenSource.repo from under /etc/yum.repos.d/ directory.

 

• Delete the CbOpenSource repo file 

  rm -f /etc/yum.repos.d/CbOpenSource.repo

• Clean yum cache 

  yum clean all

 

• Try the download again.

Additional Information

Use the download from support portal method to be able to download Carbon Black EDR software.

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Installation Instructions