The combined message queue is larger than the configured limits

Products

• Messaging Gateway

Issue/Introduction

One of the messaging gateway hosts is sending alert that ' The combined message queue is larger than the configured limits '

How to troubleshoot and solve this.

Environment

SMG 10.8 10.9

Resolution

This alert usually indicates that one of the message queues (inbound, outbound, or delivery) has reached the configured limit. Please follow the steps below to identify and resolve the issue:

Step 1: Identify Which Queue Has Reached the Limit

1. Go to Status > Hosts > Message Queues tab.

2. Check which queue (inbound, outbound, or delivery) has reached or exceeded the limit.

Step 2: Review and Clean Up the Affected Queue

1. Go to Status > Message Queues.

2. Select the affected scanner.

3. Select the affected queue.

4. From the List drop-down menu, select All.

5. Click Display Filter.

6. Filter out unnecessary emails and delete as many as possible to reduce the queue size.

Step 3: Increase the Maximum Queue Limit (If Needed)
If the queue regularly reaches the limit, you may increase the maximum number of messages allowed:

1. Go to Administration > Configuration > Edit Host > SMTP tab > Advanced Settings.

2. Increase the value for Maximum number of messages in queue for the affected queue.

Step 4: Adjust the Alert Threshold (If Needed)
To increase the alert limit:

1. Go to Administration > Settings > Alerts.

2. Increase the value for Message Queues to a higher number than 1 GB.