When testing a recovery plan using VMware Live Recovery on a Debian Linux 7/8 virtual machine, it fails to power on.
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When testing a recovery plan using VMware Live Recovery on a Debian Linux 7/8 virtual machine, it fails to power on.

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Article ID: 430306

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Updated On:

Products

VMware Live Recovery VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

  • Testing recovery plans with VMware Live Recovery

  • During testing, the Debian Linux 7/8 virtual machine fails to power on at the remote site.

  • The following log entry indicating “unsupportedGuestOS” is recorded in vmware-dr.log. 
    YYYY-MM-DDTHH:MM:SS.000Z error vmware-dr[123456] [SRM@6876 sub=Recovery ctxID=00000 opID=0000-0000-0000-0000-0000:0000:0000:0000:0000:0000:0000] [0000-0000-0000-0000-0000:0000:0000:0000:0000:0000:0000.ipCust-protected-vm-1111-deployPkg] DeployPackageJob failed due to 'Fault cause: vim.fault.UnsupportedGuest
    --> ' for VM: 0000-0000-0000-0000-0000:0000:0000:0000:0000:0000.ipCust-protected-vm-1111-deployPkg

    YYYY-MM-DDTHH:MM:SS.000Z error vmware-dr[123456] [SRM@6876 sub=Recovery ctxID=00000 opID=0000-0000-0000-0000-0000:0000:0000:0000:0000:0000:0000] [0000-0000-0000-0000-0000:0000:0000:0000:0000:0000:0000.ipCust-protected-vm-1111-deployPkg]0000:0000:0000:0000:0000:0000.ipCust-protected-vm-1111-deployPkg failed for <vm-name> [vm-1111] due to (vim.fault.UnsupportedGuest) {
    -->    faultCause = (vmodl.MethodFault) null,
    -->    faultMessage = <unset>,
    -->    property = "guest.guestFamily",
    -->    unsupportedGuestOS = ""
    -->    msg = ""
    --> }

Environment

VMware Live Recovery
VMware vSphere ESXi
VMware vCenter Server

Resolution

Upgrade from the deprecated versions Debian Linux 7/8 to the supported versions.
This issue can be avoided on Debian Linux 10 and later.

Additional Information

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