dSeries: Jobs stuck in READY / Waiting for initiator after WA Agent upgraded to 24.1

Products

• ESP dSeries Workload Automation
• ESP dSeries Workload Automation - Business Agents (dSeries)
• ESP dSeries Workload Automation - Scheduler (dSeries)
• ESP dSeries Workload Automation - System Agent (dSeries)

Issue/Introduction

When upgrading WA Agent to 24.1 from Agent Inventory, some users may see jobs getting stuck in Waiting for Initiators.

Note: This issue may only occurs when upgrading from Agent Inventory.

Environment

ESP dSeries Workload Automation:12.4 or above

Workload Automation Agent: 24.1 or above

Cause

The WA Agent 24.1 has new features where agent can be quiesced directly.   This can sometimes result in jobs staying READY state with Waiting for Initiator message.

Resolution

Before doing an upgrade, make sure to stop or complete all jobs.

Next, after the WA Agent upgrade, change / remove the following parameters from agentparm.txt:

agent.quiesce.state=false
initiators.quiesce.mode=false

Restart the agent and test jobs again.

 

 

Additional Information

If a job was running when agent was being upgrade it may not recover.  Force complete the job and then submit again.

If that does not resolve, then stop the agent, delete 'database' in agent directory and start agent again.  This will cold start the agent and jobs submitted will start running again.  Cold will remove any existing jobs.