MUX - API-1019 error when filtering for multiple Investment Types under Staffing workspace.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You are experiencing an error in Staffing -> Allocations by Investment where you are unable to filter the data.

 

The "API-1019: Could not process to the request due to internal error" is being displayed when attempting to filter for multiple Type (Invesmtment)

 

Steps to Reproduce: 

 

1. Login as Admin to MUX

2. Navigate to MUX->Administration->Blueprints

3. Create copy of the existing project blueprint and add a rule.

4. Target Object = Project

Rule Type = View Page

Conditions:  Project Type = Major Project; Application Change and  Access Groups ≠ Application Administrator

Actions: Disable Editing Child Objects:Disable Selected:Staff

5. Publish Blueprint.

6. Navigate to MUX->Projects and assign this blueprint to several projects.

7. Create Custom Investment and at least 1 instance of that investment.

8. Navigate to MUX->Staffing->Allocations by Investment or Assignment by Investment tabs.

9. In the Filters section select Type(Investment) and choose Idea, Projects and Custom Investment created in Step 7 or just delete that specific filter.

10. Notice error "API-1019 : Could not process the request due to internal error." and no data is showing.

 

 

Expected Results: It should allow to filter

 

Actual Results: It throws an error and no data is showing.

Environment

Clarity 16.3.1, 16.4.0, 16.4.1

Cause

DE182956

Resolution

Fixed in:

• Clarity 16.4.2
• Clarity 16.4.1 Patch 1 (16.4.1.1)

Workaround: Filtering works only when one investment type is selected.