Emails from VMware Live Cyber Recovery (VLCR) are not being delivered

Products

• VMware Live Recovery

Issue/Introduction

Users may experience a situation where email notifications from VMware Live Cyber Recovery (VLCR) are no longer being received. 

Environment

VMware Live Cyber Recovery

Cause

The delivery failure might be caused by external factors, such as the recipient's SMTP server configuration, spam filters, or network-level blocking.

Resolution

Perform the following troubleshooting steps on the receiving infrastructure:

Verify SMTP Server Logs: Check the logs of your organization’s SMTP relay or mail server to see if the connection from VLCR is being accepted or rejected.

Check Spam/Junk Folders: Ensure that the emails have not been flagged as spam by the recipient's email client or server-side filtering engine.