Alert email attachment
Article ID: 429934
Updated On:
Products
Issue/Introduction
Our customer requests an official position from CA Client Automation (IT Client Manager/ITCA) regarding support for email attachments in policy/alert emails.
The Health Monitoring / Alert Collector email action exposes From, To and Subject only (no attachments) and uses the alert Message as plain text (no HTML/template), hence there is no native support for attachments or advanced body formatting. Is this correct?
Environment
CA Client Automation all versions
Resolution
Currently the requested feature is not present in CA Client Automation. In other words, there is no such configuration.
Additional Information
The client would need to work around this on their own. For example, write a script(out side of CA Client Automation) to scan the report folder(default is C:\Users\<userid>\Documents) and once a report file comes to the folder the script will send an email and attach the file and then move the report file to a backup location. The client would need to write and maintain their own script and this script will not be supported by Broadcom.
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