Failed to open snmpcollector probe after install

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Message: Remote Request Error: Remote /example_domain/example_hub/robot/snmpcollector probes processing of operation get_ctd_configuration failed
Resolution: Please check both the PPM and remote probe log file for additional details.
Error Code: PPM-012

Click Retry to attempt to save your configuration again.

Click Close to close this Window.

Environment

• UIM 23.4
• snmpcollector 6.0.0

Resolution

This can happen after the initial installation of the snmpcollector probe on a robot. A restart of the robot should resolve the problem.