Symantec Identity Portal Error pops-up

Products

• CA Identity Suite

Issue/Introduction

In the Identity Portal, when searching for a user, the following error appears. The same error appears while browsing a Certification.

When the above error appears, the server.log shows the error below.

ERROR [org.infinispan.interceptors.InvocationContextInterceptor] (default task-699) ISPN000136: Execution error: java.lang.ClassCastException

 ERROR [com.idmlogic.sigma.workers.utils.ExceptionsHelper (default task-699): java.lang.ClassCastException

 

 

Environment

Virtual Appliance 14.5.1 CHF1

Resolution

To resolve this issue, follow the steps below.

1. Go to /opt/CA/IdentityPortal/3rd-party-config-files/jgroups-cluster

2. Copy the file sigma-portal-infinispan-config.xml to some location (/tmp)

3. Change the <local-cache name="user"> section strategy from LIRS to LRU.

<!-- FROM: -->
<local-cache name="user">
   <eviction max-entries="10000" strategy="LIRS" />
   <expiration lifespan="300000"/>
</local-cache>

<!-- TO: -->
<local-cache name="user">
   <eviction max-entries="10000" strategy="LRU" />
   <expiration lifespan="300000"/>
</local-cache>

 

4. Go to /opt/CA/VirtualAppliance/custom/IdentityPortal and edit the jvm-args.conf and add 
    -Dsigma.infinispan.configuration.location=file:/tmp/sigma-portal-infinispan-config.xml

For more information, follow the document link https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-5/administrating/identity-portal-administration/administration-tools.html
    
  Note: In the document, the file mentioned -Dsigma.infinispan.configuration.location=file:/opt/CA/IdentityPortal/3rd-party-config-files/jgroups-cluster/sigma-hibernate-infinispan-config.xml
        , but we have to use a different file (sigma-portal-infinispan-config.xml, not sigma-hibernate-infinispan-config.xml)  -Dsigma.infinispan.configuration.location=file:/tmp/sigma-portal-infinispan-config.xml
    
5. And then, restart the IDP server.