Agent failing to start when doing a fresh install of the 24.1 Agent

Products

• Autosys Workload Automation

Issue/Introduction

After renaming the /opt/CA/WorkloadAutomationAE directory, did a fresh install of the 24.1 Agent. After the install completed, the waae_agent-WA_AGENT will not start. Going to the /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT and running the cybAgent -a will start the agent. Reviewing the cawa_installer.log file show the following errors:

2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = ERROR - CA Service CA-WAAE failed to resolve Startup Service waae_agent-WA_AGENT
2026-02-17 10:13:18,996 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil(157) - Read error stream = Re-validation failed.  Registration aborted.
2026-02-17 10:13:18,997 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil(130) - RetVal =255

Environment

24.1.x Agent

Resolution

To resolve the service failure, access the system as root and perform the following steps:

• Stop the Agent: Execute cybAgent -s from the primary Agent directory

• Updated Permissions: Navigate to /etc/systemd/system and enter chmod 755 waae_agent-WA_AGENT.service

• Restart Service: Enter systemctl start waae_agent-WA_AGENT.service