Error - Failed to retrieve message subscriber

Products

• Client Management Suite

Issue/Introduction

Error message:

"2/3/2026 1:17:36 PM","Failed to retrieve message subscriber: 6984aa78-3c3b-4e01-bb05-dea69caa1dad

An unexpected exception has occured during CreateInstance. Assembly: Altiris.OrganizationalHierarchies, Version=7.0.0.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f Type: Altiris.OrganizationalHierarchies.NSMessaging.OrganizationalHierarchyResourceMessageSubscriber
   [AeXClassActivatorException @ Altiris.NS.dll]
   at Altiris.NS.ClassActivator.CreateInstance(string, string, object[])
   at Altiris.NS.ItemManagement.Item.CreateInstance(string, string, object[], Guid)
   at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid, IEnumerable<Guid>, ItemLoadFlags, out bool)
   at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid, IEnumerable<Guid>, ItemLoadFlags)
   at Altiris.NS.ItemManagement.Item.GetItem<T>(Guid, IEnumerable<Guid>, ItemLoadFlags, bool)
   at Altiris.NS.ItemManagement.Item.PeekGetItem<T>(Guid, IEnumerable<Guid>, ItemLoadFlags, out bool)
   at Altiris.NS.Messaging.NSMessageQueue.GetSubscriber(Guid)

Could not load file or assembly 'Altiris.OrganizationalHierarchies, Version=7.0.0.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.
   [FileNotFoundException @ mscorlib.dll]

Environment

ITMS 8.7(and all release updates), 8.8 only

Cause

In case if some solution has been uninstalled server may log the above error.

Resolution

Use the attached stored procedure and run it on the Symantec _CMDB database to replace the old stored procedure.

New logic does not raise an error when the subscriber belongs to an uninstalled solution