VMware Remote Console 13.0.1 failed to start with exception code 0xc0000005

Products

• Remote Console

Issue/Introduction

VMware Remote Console 13.0.1 failed to start and error popup similar with

VMware Remote Console unrecoverable error: (CnxFSVigor)
Exception 0xc0000005 (access violation) has occurred.
A log file is available in "C:\Users\username\AppData\Local\Temp\vmware-username-x\vmware-vmrc-xxxxx.log".  

You can request support
To collect data to submit to VMware technical support, run "vm-support".
We will respond on the basis of your support entitlement.

C:\Users\username\AppData\Local\Temp\vmware-username-x\vmware-vmrc-xxxxx.log shows Backtrace similar with

YYYY-MM-DDThh:mm:ss.xxxZ In(05) CnxFSVigor Backtrace:
YYYY-MM-DDThh:mm:ss.xxxZ  In(05) CnxFSVigor backtrace[00] frame 0x0797f940 IP 0x72e15a6d params 0x64f4b68 0x9f406f5 0x634b9610 0x6265ab40 [C:\Windows\SYSTEM32\MSVCP140.dll base 0x72e00000 0x0001:0x00014a6d] Mtx_lock
YYYY-MM-DDThh:mm:ss.xxxZ In(05) CnxFSVigor backtrace[01] frame 0x0797f99c IP 0x6265af2a params 0x64f4b48 0x634b9610 0x6265ab40 0x64f4b48 [C:\Program Files (x86)\VMware\VMware Remote Console\vmwarecui.dll base 0x62100000 0x0001:0x00559f2a] activexx::MakeMessagePtr
:

Environment

VMware Remote Console 13.0.1

Cause

The root cause of this issue is a missing or corrupted dependency on the Microsoft Visual C++ Redistributable package.
The vmrc process crashes with an access violation error (0xc0000005) because it cannot properly load or access the MSVCP140.dll library.

This is a critical runtime component required by VMware Remote Console 13.0.1.

 

Resolution

To resolve this issue, you must install or repair the Microsoft Visual C++ 2015-2022 Redistributable (x64) package on all affected Windows machines and reinstall VMware Remote Console.

Steps:

1. Uninstall VMRC from Windows
2. Delete the following VMRC folder: C:\ProgramData\VMware\VMware Remote Console
3. Repair the Microsoft Visual C++ Redistributable package.
   In Control Panel -> Programs and Features, select Microsoft Visual C++ 2015-2022 Redistributable (x64), click Change, and then select Repair.
   *Confirm that the version of Microsoft Visual C++ 2015-2022 Redistributable (x64) is 14.40.33816 or later.
   *A reboot is required after this operation.
   
   Notes: If the version of Microsoft Visual C++ 2015-2022 Redistributable (x64) is older than 14.40.33816, install or repair it using the steps below:
   
   1. Download the latest Microsoft Visual C++ 2015-2022 Redistributable for Visual Studio from the official Microsoft website. Ensure you select the x64 version.
   2. Copy the vc_redist.x64.exe file to the affected VM.
   3. Run the installer. If a version is already installed, select the Repair option. If it is not present, the installer will perform a clean installation.
   4. Reboot the virtual machine.
      
      
4. After rebooting, reinstall VMRC, and the issue should be resolved.