AWI throws Unable to open Telemetry VARA object 'UC_TELEMETRY_SETTINGS' for writing upon login

Products

• CA Automic Workload Automation - Automation Engine
• Automic Automation
• Automic SaaS

Issue/Introduction

Users receive an error splash screen shortly after logging into the Automic Web Interface (AWI)․ The issue relates to the system being unable to write to the telemetry settings object․​​​​​​‌​‍

ERROR MESSAGE:
"Unable to open Telemetry VARA object 'UC_TELEMETRY_SETTINGS' for writing."
"java.lang.NullPointerException: Cannot invoke 'com.uc4.api.objects.Variable.remove(String)' because 'com.uc4.ecc.plugins.telemetry.TelemetryVara.vara' is null"

Environment

Release: v24.x

Component: Automic Web Interface

Cause

DE181725

Resolution

Workaround:

The following interim actions can be applied to mitigate the issue:

1. In Client 0, open the object UC_TELEMETRY_SETTINGS in edit mode.

   • If required, use a forced edit.

   • Close the object without making changes.
     This action typically releases any residual locks and resolves the behavior.

2. Restart the AWI.

   • This will terminate any active sessions that may be holding a write lock on the object.

These steps have been shown to clear the condition in most cases and can be used as an immediate stabilization measure.

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automic Web Interface

Automation.Engine 24.4.4 - Available

Additional Information

Note: This error message does not have any functional impact on batch processing and can be omitted.