Error 1603 during installation of Manager component

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

During installation of a new Domain Manager 14.6, error 1603 occurs during installation of Manager plugin.

In %TEMP%\DSMSetupManager.log we could see this : 

MSI (s) (00:F4) [15:36:44:629]: Invoking remote custom action. DLL: C:\Windows\Installer\MSICA0A.tmp, Entrypoint: ciPtManagerAfterCopy_Install
MSI (s) (00:74) [15:36:44:658]: Note: 1: 1723 2: ciPtManagerAfterCopy.########_####_####_####_############ 3: ciPtManagerAfterCopy_Install 4: C:\Windows\Installer\MSICA0A.tmp 
CustomAction ciPtManagerAfterCopy.########_####_####_####_############ returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (00:74) [15:36:44:658]: Product: CA DSM Manager -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action ciPtManagerAfterCopy.########_####_####_####_############, entry: ciPtManagerAfterCopy_Install, library: C:\Windows\Installer\MSICA0A.tmp

Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action ciPtManagerAfterCopy.########_####_####_####_############, entry: ciPtManagerAfterCopy_Install, library: C:\Windows\Installer\MSICA0A.tmp
MSI (s) (00:74) [15:36:44:677]: Note: 1: 2265 2:  3: -2147287035

 

Environment

Client Automation 14.6

Cause

During installation of Manager component, function ciPtManagerAfterCopy is executed.

This function needs following dll :

%TEMP%\{########_####_####_####_############}\ptManagerAfterCopy.dll
C:\Program Files (x86)\CA\DSM\Bin\sqlexec.dll
C:\Program Files (x86)\CA\DSM\Bin\cmsrslvr.dll
C:\Program Files (x86)\CA\DSM\Bin\CiMsiWrapper.dll
C:\Windows\SysWOW64\msvcr100.dll
C:\Windows\SysWOW64\mfc140u.dll

If one of these DLL could not be found or loaded, this error occurs.

Resolution

Make sure that following DLL are present :

C:\Windows\SysWOW64\msvcr100.dll
C:\Windows\SysWOW64\mfc140u.dll

If one is missing, copy it from another server.

Example :