Portal not able to contact SRM rib connector

Products

• Network Observability
• CA Performance Management

Issue/Introduction

• When you attempt to enable the Report Manager Service on the Spectrum Data Source, the connection fails with a communication error, and the Data Source cannot be added correctly unless the SRM service option is unselected.​​​​​​​‍

• Logs indicate a permission issue preventing the application from connecting to the required port.

• ERROR MESSAGE:
  "Data Source Test Failed: Communication with the Report Manager Service failed. Verify the Report Manager Service protocol, address and port and credentials."

   

• LOG ERRORS (PCService.log):
  "Failed to send rest POST http://[Server_Name]:8081/rib/service/registration: java.net.ConnectException: Permission denied"

Environment

All supported releases of NetOps Performance Management

Resolution

"Failed to send rest POST" means PC couldn't reach the endpoint. But unfortunately, unless trace is on, RestHelper doesn't show reason. PFB steps to enable TRACE on RestHelper. This will help to narrow down on the cause of the issue.

• Go to URL https://<portal>/:8182/pc/center/admin/config/logs?listing=all

• Search for com.ca.im.portal.api.common.services.impl.rest.RestHelper

• Set its Level to TRACE

• Click on Update at the bottom of this page.

• Test the Data Source with Report Manager Service enabled.

• Check PCService.log.