VMware Data Services Manager Plugin Displays Error: “ServiceAccount vCenter Root Folder View Privilege Check Failed” During Infrastructure Policy Configuration

Products

• VMware Data Services Manager for VCF Private AI Services

Issue/Introduction

After deploying VMware Data Services Manager(DSM) and registering it with vCenter Server, the following error will be displayed while configuring Infrastructure Policies:

“ServiceAccount vCenter root folder view privilege check failed. Cause: vCenter service-account not created for the setup.”

Environment

VMware Data Services Manager 2.2

Cause

This issue will occur if the service account configured for DSM does not have sufficient privileges at the vCenter root level.During Infrastructure Policy configuration, DSM will perform a root folder privilege validation check. If the service account does not have appropriate permissions with propagation enabled, the validation will fail and prevent policy configuration. 

In DSM UI below error shows up

Resolution

To resolve this issue, perform the following steps:

1. Log in to the vSphere Client.

2. Navigate to Administration → Global Permissions.

3. Locate the DSM service account user.

4. Assign the Administrator role at the vCenter root level.

5. Ensure that “Propagate to children” is enabled.

6. Save the changes.

7. Re-register DSM with vCenter to refresh the authentication context.

8. Verify that DSM shows a healthy (green) status.

9. Retry Infrastructure Policy creation which should be successfull.