Audit timestamp between Classic and MUX does not match
Article ID: 429431
Updated On:
Products
Issue/Introduction
The audit timestamp in the Modern UX is showing a different time zone than what is configured in Account Settings. This is causing the Classic audit timestamp and the MUX timestamp to not match. Similar difference can be observed if MUX Audit records are Exported using "Export to CSV" function.
Environment
All supported versions
Resolution
This is working by design.
The MUX Audit grids include a Timestamp within the Changed Date attribute, displaying the time based on the Time Zone of your computing device. The displayed time is NOT based upon the Classic setting configured by the end user under Classic > Home > Account Settings >Time Zone.
The "Export to CSV" function uses the Date stored in the database while exporting and not the date that is displayed in MUX.
Ex :- 12:30AM EST(Client Timezone) translates to 9:30PM PST(database timezone) the previous date when exported.
Additional Information
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