robot down due to robot.cfg corruption

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

It has been noticed that some robots in the environment are generating unavailability alerts. After verification, it turned out that the robot.cfg files for those robots are corrupted: 

Environment

DX UIM 23.4.X 

Cause

The robot is unable to start due to robot.cfg corruption

Resolution

The best practice is to regularly back up the Nimsoft directory (or the most crucial .cfg files, like robot.cfg, controller.cfg, data_engine.cfg etc.). This will help to prevent/mitigate the long-term outage. 

 

The solution for such an issue is to quickly revert to the backup of the robot.cfg file and start the services.