vCenter update failed via VAMI with errors: 'Update installation failed, list operation is not allowed' and 'No applicable update found.'"

Products

• VMware vSphere ESXi

Issue/Introduction

• When accessing the Update tab in the vCenter VAMI, the following error occurs: "Update installation failed, list operation is not allowed."
• Additionally, the VAMI fails to display the update list and reports "No applicable update found."

Environment

vCenter Server 8.x

Cause

Possible corruption in RPM DB.

Resolution

1. Take a snapshot/backup of the vCenter appliance.
   
   
2. Run the following commands on the VCSA via an SSH session:

        service-control --stop applmgmt

    rm -rf /storage/core/software-update/updates/*
    rm -rf /storage/core/software-update/stage/*
    rm -rf /storage/db/patching.db
    mv /storage/core/software-packages/staged-configuration.json /storage/core
    mv /etc/applmgmt/appliance/software_update_state.conf /storage/core

    service-control --start applmgmt

3. Retry the update.

Additional Information

• vCenter Server update fails with error "Installation failed - Install in progress - You have reached maximum number of retries to resume the patching. Please restore the vCenter using the backup."

• Unable to check updates via VAMI due to "List operation failed, please try again" error

• Patching/Updating VMware vCenter Server through Appliance Management Interface VAMI