Restoring a Churned Customer Account

Products

• CloudHealth

Issue/Introduction

When a customer account is marked as "Churned" within the CloudHealth Partner Console, it is moved to an inactive state. This typically stops data collection and hides the customer from active management views. If a customer renews their subscription or was marked as churned in error, partners need to know how to quickly reactivate the account and resume service without losing historical configuration.

Resolution

Partners can restore a churned customer directly from the Partner Console. Follow these steps to reactivate the account:

1. Navigate to the Customer List: Log in to your CloudHealth Partner Console and select the Customers tab from the main navigation menu.

2. Locate the Churned Customer: Use the search bar or filter the list to find the customer name. (Note: You may need to adjust your view filters to include "Churn Initiated" or "Churned" statuses).

3. Restore the Account: Locate the specific customer in the list. On the left-hand side of the customer row, click the Restore button.

4. Confirm Activation: A confirmation prompt will appear. Once confirmed, the customer's status will return to "Active," and data processing/collection will resume.