Login to vRops 8.18 UI portal need a long time, admin portal is OK

Products

• VMware vRealize Operations 8.x

Issue/Introduction

Login to vRops 8.18 UI portal need a long time,  3~5 minutes.

Login to admin portal is OK

Environment

vRops 8.18.x

Cause

Enable browser inspect mode（Press F12）, check the request in 'Network' tab, found a request to https://feedback.esp.vmware.com/

This issue happens when Windows box (on which the browser is running)   is not connected to internet.

 feedback.esp.vmware.com  in unresolved in this environment.

 

Resolution

1)Workaround:

   Edit the C:\Windows\System32\drivers\etc\hosts file, and an entry:

 127.0.0.1  feedback.esp.vmware.com

 

2) If the workaround doesn't work, then need to 

a) Edit /etc/hosts/  on vRops appliance, add the following entry 

 127.0.0.1  feedback.esp.vmware.com

b) Edit /usr/lib/vmware-vcops/user/conf/web/web.properties

     pendo.enabled=false

     product.feedback.enabled = false

 

     restart the service :

     service vmware-vcops-web restart