vCenter Storage Providers page is not loading

Products

• VMware vCenter Server 8.0

Issue/Introduction

• Accessing vCenter Storage Providers page in the vCenter Configure > Storage Providers. The page attempts to load, but does not bring up any information and will spin indefinitely.
• 
• Logging available in vCenter log: /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log may show the browser application failing to reach the Storage Management service:

• [YYYY-MM-DDTHH:MM:SSZ] [ERROR] o-127.0.0.1-5090-exec-#########-#####-###########-###### com.vmware.vsphere.client.sms.impl.SmsMutationProvider            Failed to resynchronize vsan storage providers com.vmware.vsphere.client.sms.SmsServiceUnableToConnectException: Cannot connect to Storage management service.

Environment

VMware vCenter 8.x

Cause

This is likely due to the vmware-sps service being in an unhealthy state on the vCenter.

Resolution

• Investigate the vCenter services to see if the vmware-sps service is running:
  

  service-control --status --all

• If the service is running, investigate the vCenter log: /var/log/vmware/vmware-sps/sps.log to see if it is still logging. If logging has stopped, then this service may be experiencing errors.
• Restart of the vmware-sps service will restore the Storage Providers webpage. To restart the service in the vCenter CLI run the following command:
  

  service-control --stop vmware-sps && service-control --start vmware-sps