NSX Compute Manager and VCF Password Management Disconnected status

Products

• VMware Cloud Foundation

Issue/Introduction

• In the SDDC Manager UI, under Security > Password Management, the following accounts show a Disconnected status:
  • root – NSX-T Manager
  • [email protected] – PSC 
• In the NSX-T Manager UI, under System > Configuration > Fabric > Compute Managers, the Compute Manager displays the following:
  • Registration Status: Not Registered
  • Connection Status: Down 

Environment

VMware Cloud Foundation (VCF) 9.x

Cause

This issue typically occurs when the admin@local or [email protected] credentials used by SDDC Manager to communicate with components like NSX-T Manager or the PSC are out of sync, expired, or lack the required permissions to maintain the connection

Resolution

To restore the connection status for these accounts, follow these steps:

1. Backup: Take a non-memory snapshot of the SDDC Manager appliance .
2. Reset Password: Follow the procedures in the following article to reset the account password: How to Reset the Admin@local password in SDDC Manager .
3. Verification:
   • Log in to the SDDC Manager UI.
   • Navigate to Security > Password Management.
   • Verify that the status for both root (NSX-T Manager) and [email protected] (PSC) is now Connected