Increasing the logging verbosity of the Policy Manager on Windows
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Article ID: 42868
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Updated On:
Products
CA API Gateway
Issue/Introduction
The API Gateway Policy Manager limits the severity threshold and verbosity of the log entries that are generated by the Policy Manager. Some troubleshooting steps may require that more verbose logging is required. This article will prescribe the steps necessary to adjust the severity threshold of the Policy Manager to troubleshoot issues related to that product.
Environment
All supported versions of the API Gateway
Resolution
Download the compressed archive attached to this article
Decompress the contents of the archive
Navigate to the directory where the Policy Manager is installed (by default: C:\Program Files (x86)\Layer 7 Technologies)
Copy the contents of the compressed archive into the directory specified above
Execute the "Extra Logging.bat" file to start the Policy Manager
Attempt to reproduce the observed behavior that requires troubleshooting
Deliver a copy of the Policy Manager log file to the support engineer