How do we download admin logs from the AppNeta On premises vPCA deployment?

Products

• AppNeta

Issue/Introduction

We want to acquire admin log files from our AppNeta On premises vPCA deployment

Resolution

In order to gain access to this feature, you must have Administrator access to the vPCA.

1.  You'll begin by logging into the vPCA.

2.  Once your logged in, you can try accessing the Admin API interface at: https://<AppNeta On-Prem hostname or IP address>/admin

You will be prompted again to entering your username and password, before the login completes.

3.  Find the "Retrievelog' section and expand it:

 

4.  Be aware of the options to download the entire log files or partial logs.  Usually you will want complete logs if requested by the AppNeta support team, though partial logs might also be requested.

 

5.  Select the "Try it Out! " button

Note that downloading the logs will take a few minutes, it is normal to see a delay.

 

Additional Information

~

As an quicker and alternative method, once you've logged into swagger, you can issues either of the following two commands directly into the browser:

For Partial logs:

https://<hostname>/retrievelog/downloadlog?needEntireLog=false 

For complete logs:

https://<hostname>/retrievelog/downloadlog?needEntireLog=true

 

 

Please see the following link for more information:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/pca-intro/pca-upgrade.html#title-appneta-on-prem-maintenance_retrieve-log-files-for-debugging