Failed to create VCF cloud account. Management Domain details is null error when adding a VCF adapter

Products

• VCF Operations

Issue/Introduction

Receiving an error when adding a VCF instance as an endpoint in VCF Operations, the wizard fails immediately with the following error message:

“Failed to create VCF cloud account. Management Domain details is null.”

The VCF Operations /storage/log/vcops/log/vcops-bridge.log may contain errors similar to:

Host name 'hostname.example.com' does not match the certificate subject provided by the peer (CN=hostname, OU=VCF, O=Broadcom, C=US); nested exception is javax.net.ssl.SSLPeerUnverifiedException:

The CN in the self-signed certificate should equal the Fleet Management FQDN

Environment

VCF Operations 9.x

Cause

The CN in the self-signed certificate uses the Fleet Management DNS short name instead of the FQDN.

Resolution

1. Replace the self-signed certificate in the Fleet Management appliance ensuring the CN in the certificate is equal to the Fleet Management FQDN following 'How to replace a default certificate'
2. Retry adding the VCF adapter.