Root account displays disconnected Status for VCF Components in VCF Operations Manager UI

Products

• VCF Operations

Issue/Introduction

In the VMware Cloud Foundation (VCF) Operations Manager UI, the root account for one or more VCF components may display a Disconnected status.

This can be observed by navigating to:

Fleet Management > Password > VCF Management

This issue occurs when the root password of the operating system for the affected VCF components has expired. When the password expires, VCF Operations Manager is unable to authenticate to the component, resulting in the Disconnected status.

Environment

VMware Cloud Foundation 9.x

VMware vSphere Foundation 9.x

Resolution

Reset the expired root password for the affected VCF component and then remediate the password in the VCF Operations Manager UI.

Use the appropriate Knowledge Base article below to reset the root password for each component:

Product	Password	KB
Fleet Management	root	KB 422906
VCF Operations	root	KB 422725
VCF Operations for Logs	root	KB 428608
vCenter Server	root	KB 408771