The Layer 7 Gateway appliance comes with certain scripts and tools to perform certain simple administrative tasks. If the Gateway application is deployed in a non-appliance configuration (i.e., a software-based installation) then some of these tools will not be present. The Gateway appliance contains a script for resetting the administrative credentials and this script is not present in a software-based installation
CA API Gateway 9.x with Mysql 5.7.5
If the Policy Manager credentials are locked or lost then the Policy Manager will not be accessible with that particular set of credentials. If the credentials are lost or locked then they will need to be reset.
The credentials can be modified using a particular series of SQL queries run against the Gateway database. To manually unlock and reset the credentials, do the following: