Site pairing with HCX Manager linked to VCD fails despite correct credentials.

Products

• VMware HCX

Issue/Introduction

• When attempting to pair the site with HCX Manager integrated with VCD from the Connector/Source site, the process fails with an authentication error despite the credentials being correct.
  Error messages:
  

  Login to https://<hcx-manager-fqdn> failed. Cannot authenticate using provided credentials.

• Confirmed that you can log in to VCD using the same credentials.
  
  
• The results of executing the following API confirmed that the lookup service is configured for vCenter Server.
  curl -k -u 'admin:<password>' \
    "https://<hcx-manager-ip>:9443/api/admin/global/config/lookupservice"
  

  {"data":{"items":[{"config":{"UUID":"<UUID>","providerType":"PSC","lookupServiceUrl":"https:\/\/<vcenter-server-fqdn>"},"section":"lookupservice"}]}}

Environment

VMware HCX

Cause

When deploying HCX Manager integrated with VCD, SSO authentication is performed via VCD.
However, this occurred because SSO authentication via vCSA was configured for some reason and executed.

Resolution

You need to delete the lookup service.
Please open a case with Broadcom Support for assistance with getting it deleted.
See Creating and managing Broadcom support cases for details on opening a case.