Unable to Remove Local Manager from Global Manager: Offboarding Stuck in CLEANUP_FAILED

Products

• VMware NSX

Issue/Introduction

During the Local Manager (LM) offboarding process from the Global Manager (GM), the following API call was executed as described in the “Remove a Location When the Global Manager” documentation:

POST https://<LM>/policy/api/v1/infra/site?action=offboard

However, the offboarding operation became stuck in the CLEANUP_FAILED state and returned the following error message:

{
  "status" : "CLEANUP_FAILED",
  "message": "Site offboarding cleanup failed. Cleanup will be retried. Error: null",
  "resource_type" : "SiteOffBoardingState",
  "id": "site-offboarding-state",
  "display_name" : "site-offboarding-state",
  "path" : "/infra/site-offboarding-state",
  "relative_path": "site-offboarding-state",
  "remote_path" : "",

The GM objects such as logical gateways and logical segments previously pushed to the LM were not removed and continue to appear in the LM UI.

Environment

VMware NSX

Resolution

This is a known issue affecting NSX Federation environment. Please collect the NSX Manager support bundle and contact Broadcom Support for assistance if you experienced the above symptoms.