After Upgrading DX NetOps Performance Management, Users are getting a 500 Error when trying to access NetOps Portal

Products

• Network Observability

Issue/Introduction

After a DX NetOps Performance Management Upgrade, users are seeing the following error message when trying to login to NetOps Portal

Environment

All Supported Releases

Cause

The PCService_request log file shows the following error when a user tries to login.

[27/Jan/2026:20:46:18 +0000] "GET /pc/desktop/page HTTP/1.1" 500

The wrapper.log file then shows the below error at the same time stamp:

INFO   | jvm 1    | 2026/01/27 20:46:18 | 2026-01-27 20:46:18.189:WARN :oejes.ServletChannel:qtp850623832-47: /pc/desktop/page

INFO   | jvm 1    | 2026/01/27 20:46:18 | java.lang.NullPointerException

INFO   | jvm 1    | 2026/01/27 20:46:18 | at java.base/java.io.File.<init>(Unknown Source)

INFO   | jvm 1    | 2026/01/27 20:46:18 | at com.ca.im.portal.api.services.interfaces.config.ColorPropertiesImpl.refreshColorProperties(ColorPropertiesImpl.java:271)

INFO   | jvm 1    | 2026/01/27 20:46:18 | at com.ca.im.portal.api.services.interfaces.user.User.refreshColorProperties(User.java:1003)

INFO   | jvm 1    | 2026/01/27 20:46:18 | at com.ca.im.portal.desktop.Page.doGet(Page.java:119)

INFO   | jvm 1    | 2026/01/27 20:46:18 | at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:527)

INFO   | jvm 1    | 2026/01/27 20:46:18 | at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:614)

Resolution

This is a null pointer exception when NetOps Portal is trying to read a custom theme's colors.

After the upgrade, themes are now applied through the UI. Users can set it back to default theme then re-apply the custom theme through the UI.