Discrepancies with Aria Operations (VROPS) data reporting on VMware Tools versions for VMs
Article ID: 428229
Updated On:
Products
Issue/Introduction
VMware Tools versions installed and running on vSphere VMs are not being reported correctly in the summary page for those VMs in Aria Operations.
The Summary|Guest Operating System|Tools Version metric for those same VMs may show the correct value.
More generally, incorrect information in the summary page of objects, their metric values, or other information is being reported incorrectly or differently than the actual values seen at the vSphere Client UI (vCenter Server).
Environment
Aria Operations 8.18.x
Cause
Issues with the analytics service crashing can be seen on one or more nodes. This particular issue with analytics is caused by a storage out of space issue for the storage/db disks on both the primary and data nodes.
/storage/log/vcops/log/analytics-wrapper.log
YYYY/MM/DD HH:MM:SS | DEBUG | wrapper | Preparing to restart with mode 2.
YYYY/MM/DD HH:MM:SS | STATUS | wrapper | Automatic JVM Restarts disabled. Shutting down.
YYYY/MM/DD HH:MM:SS | DEBUG | wrapper | Enqueue Event 'wrapper_stop'
YYYY/MM/DD HH:MM:SS | STATUS | wrapper | <-- Wrapper Stopped
/storage/log/vcops/log/analytics-<UUID>.log
YYYY-MM-DDTHH:MM:SSSS ERROR [itask-thread-fsdb-data-retention-manager] com.vmware.vcops.fsdb.FsdbDataRetentionManager.deleteResourceData - Delete resource data request is failed for resource 4 :com.integrien.alive.FSDB.LowDiskSpaceException: Failed to increase file size. File /usr/lib/vmware-vcops/data/0/4/filename. Reason: FSDB is running low on disk space
Resolution
Follow the steps in the below KB to investigate and address the storage sizing issue.
Troubleshooting Storage Issues in Aria Operations
Additional Information
Use the https://vropssizer.broadcom.com/ tools to confirm the size requirements for your deployment.
Feedback
