Uninstalling previous versions of DLP breaks current installed version of DLP

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

after migrating from 16.x to 25.1 and uninstalling the old versions files and folders are missing

Environment

Windows Server 

DLP 16.x, 25.1.

Cause

DLP installs now share the folder called account-storage. During the uninstall of the previous version that folder is being removed.

Resolution

Before installing 25.1 make sure that the appropriate HF on 16.x is deployed.

16.1 already has the fix for this issue

16.0 RU2 - Install HF5 for servers before installing 16.1 or 25.1 

16.0 RU1 - Install HF11 for servers before installing 16.1 or 25.1 

16.0 GA - Contact support for hotfix release.