Any record ConnectALL syncs from ALM to Rally errors out with "Exception occured while retrieving the attachment" and syncs fine in next run
search cancel

Any record ConnectALL syncs from ALM to Rally errors out with "Exception occured while retrieving the attachment" and syncs fine in next run

book

Article ID: 428196

calendar_today

Updated On:

Products

ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

  1. Create an automation between ALM and Rally
  2. Add attachments field along with other fields
  3. Update description and run the automation,

 

Actual Results: 
Sync fails at first with error 'Exception occured while retrieving the attachment' then gets queued again and sync fine.

 

Expected Results: 
There should not be any failure related attachment as that ALM ticket does not even have attachments.

Environment

4.0

Cause

DE181839

Resolution

Investigation Underway

Powered by Wolken Software