ConnectALL automation in SaaS remains locked and doesn't process data

Products

• ConnectAll SaaS

Issue/Introduction

ConnectALL automation in SaaS is remaining locked and is not processing any data.  Once the automation is manually unlocked, the synchronization continues as expected.

Logs may contain the following signature:

{

"timestamp": nnnnnnnnnnnnn,

"localTime": "YYYY-MM-ddThh:mm:ss.zzzZ",

"thread": "(connectall-flows) thread #nnn - Split",

"level": "INFO",

"loggerName": "com.connectall.flows.logger",

"message": ">>>>>>> PollAbortedException occurred for automation <automation>. Reason: Poll aborted by the timer for the automation, hence ignoring the processing",

"tenant": "example_tenant",

"node": "nnnnnnnn",

"endOfBatch": true,

"loggerFqcn": "org.apache.logging.slf4j.Log4jLogger",

"threadId": nnn,

"recordId": "",

"threadPriority": n

}

 

Environment

ConnectALL SaaS

Cause

DE181533

Resolution

This is targeted for v4.1 which is scheduled to be deployed on February 28th 2026.