AWS Business Support+ impact on CloudHealth platform.

Products

• CloudHealth

Issue/Introduction

AWS announced on December 2nd 2025 that they are currently replacing traditional Business Support with a new AI-powered plan called AWS Business Support+
https://aws.amazon.com/premiumsupport/faqs/ 

Currently support within the CloudHealth platform of the new support tiers is limited and the current known impacts are outlined further below.

This page will continue to be updated as our product and development team work to implement further support in the future.

Resolution

 

Platform Area	Supported or Unsupported at this time	Notes
Cost and Usage reports	Not Currently Supported	Business Support+ is not separated into its own Service Item category and is grouped under traditional Business Support
Drilldowns	Supported	Business Support+ LineItems are available in drilldowns
FlexReports	Supported	Business Support+ LineItems are available in FlexReports
Partner Billing Rules	Not Currently Supported	Workaround is to create a Partner Billing rule with Custom Pricing to mimic the new tier rates as shown in screenshots below.