spectrumgtw_udm queue backing up in 23.4 CU5

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

The spectrumgtw_udm (Subject/l udm_inventory) queue is backing up and not processing all of the messages. There appears to be a delay.

Environment

• DX UIM 23.4 CU5

Cause

• configuration

Resolution

1. Increase the following hub settings in the hub.cfg:

   from:

   postroute_reply_timeout = 180
   hub_request_timeout = 120

   to

   postroute_reply_timeout = 300
   hub_request_timeout = 240

2. Cold start the discovery_server (Deactivate, wait for port and PID to drop and then Activate).

3. Track if the discovery_server is using a lot of memory on the Primary.

4. If you have enough memory available, check the Task Manager/top command to see how much memory is being used, and set the java min/max memory accordingly for the discovery_server, then,

   a. Deactivate it.

   b. Wait for port and PID to drop.

   c. Activate it.

   d. Then the spectrumgtw_udm (udm_inventory) queue backup should not occur any longer, e.g., 

<startup>
   <opt>
      java_opts = -server -XX:ErrorFile=./hs_err_pid.log
      java_mem_max = -Xmx5120m
      java_mem_init = -Xms3072m
   </opt>
</startup>