The SDM Upgrade Wizard is currently requesting EEM details and EEM is not being used
Article ID: 427819
Updated On:
Products
Issue/Introduction
We are currently performing an upgrade of the Service Desk Manager environment and have encountered an issue where EEM details are being requested.
Although EEM was integrated in the past, it has since been disabled and was not in use prior to this upgrade.
The following error appears in the Installation Wizard:
Error communicating with CA EEM server. Verify if the CA EEM server is installed and running on the specified host.
Environment
Service Desk Manager 17.5
EEM 12.6.6, 12.6.7, 12.7.2.0.0
Cause
The installation tables in the MDB contain information regarding the previous installation where EEM was enabled.
Resolution
Note: take a backup of the al_cdb_configurationparameters data prior any update.
1. Run the following against the mdb:
select * from al_cdb_configurationparameters where configkey like '%sdm.eem%' and configvalue = '1'
If the above query returns rows (1 or more), change the values from 1 to 0 for the config value.
Example:
update al_cdb_configurationparameters set configvalue = 0 where configkey like '%sdm.eem%'
2. Close the installer (this is relevant for the Wizard to re-run the query's after the change above)
3. Re-run the installer as an administrator.
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