File transfer restarts: U00011494 FT 'xxxxxx': Unable to delete StatusStore file '..\temp\FTxxxx.sts'. Error: '3 - The system cannot find the path specified.'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

In File Transfer jobs, if there is no file in the source path and the file is put there later and the job is restarted, an error occurs in V24.

Reproduction Steps:

 - Create a File Transfer job with Source as Windows Agent and Destination as Linux Agent. 

 - Source File path: C:\automic\Agents\windows\Temp\sample.txt

 - Destination file Path: /apps/automic/agent/temp/sample.txt

 - Make sure sample.txt is not there under C:\automic\Agents\windows\Temp\

 - Run the File Transfer job

     ================
     Job Result: 2025-12-17 06:56:15 - U00063016 FT '10546437': The file 'C:\automic\Agents\windows\Temp\sample.txt' does not exist.
     Job Status : ENDED_NOT_OK - aborted
     ================

 - Put the file ‘sample.txt” under C:\automic\Agents\windows\Temp\

 - Restart the job with > file transfer options: "transfer all new"

     ================
     Job Result: 2025-12-17 07:01:48 - U00011494 FT '10547302': Unable to delete StatusStore file '..\temp\FTN2165.sts'. Error: '3 - The system cannot find the path specified.'.
     2025-12-17 07:01:48 - U00011133 OK    '39' Bytes, '1' Records for file 'C:\automic\Agents\windows\Temp\sample.txt'->'/apps/automic/agent/temp/sample.txt' transferred. Duration '00:00:00'.
     2025-12-17 07:01:48 - U00011408 FT '10547302': File Transfer has ended normally.
     2025-12-17 07:01:48 - U02000486 FT '10547302': '1' files (38 B), directories '0' transferred successfully. File selection time '0ms', Connect time: '38.0 B/s', Average transfer speed: '77ms', Processing time: '6ms', Wait time: '168ms', Total duration: ''.
     Job Status : ENDED_OK - ended normally
    ================

Environment

Engine version: 24.4.2 HF1

Source Windows Agent version: 24.4.2 HF2

Destination Linux Agent version: 24.4.2 HF2

 

Cause

DE180323

Agent must not abort when restarting without missing Status-Store (FT restart file) but transfer all from scratch.

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Agent OS Java

Automation.Engine 24.4.4 - Planned release March 2026