Unable to create new mobility group in HCX.

Products

• VMware HCX

Issue/Introduction

The "New Mobility Group" page is stuck at loading and the page is blank:

Following error/exception is logged in /common/logs/admin/web.log :

2026-01-27 07:19:43.268 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin, , TxId: TxId: xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] WARN  c.v.vca.hybridity.util.NSPRestClient- Login to cloud https://xxxxxxxxxx.xxxxxxxx.com failed, with status 401:
2026-01-27 07:19:43.269 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin, , TxId: TxId: xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] WARN  c.v.vca.hybridity.util.NSPRestClient- Invalid credentials logging into remote endpoint: https://xxxxxxxxxxx.xxxxxxxxx.com, userName: [email protected]
2026-01-27 07:19:43.269 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin, , TxId: TxId: xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] WARN  c.v.vca.hybridity.util.NSPRestClient- Login failure to xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx-xxxxxx-xxx-xx-xxxxxxxxxx
2026-01-27 07:19:43.269 UTC [https-jsse-nio-127.0.0.1-8443-exec-5, Ent: HybridityAdmin, , TxId: TxId: xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] ERROR c.v.v.h.a.c.CloudDetailsController- Invalid credentials
java.lang.RuntimeException: Invalid credentials

 

Environment

VMware HCX

Cause

The exception in this case is logging an invalid credential error for the remote HCX manager. The credentials appear to be outdate or incorrect.

Resolution

Redo site pairing on the HCX manager reporting the issue by re-entering the remote HCX manager's credentials.