Automic job is unable to retrieve data from Catalog Web Service
Article ID: 427664
Updated On:
Products
Issue/Introduction
Automic job is consuming executeDataObject Service Catalog Web Service method to get data from usm_link_ticket_request_item with a STRING Parameter.
This works OK when consuming directly via SOAP UI but it does not work when running an Automic job.
Environment
Service Desk Manager and Service Catalog 17.4.x
Automic Automation
Cause
The Automic job runs too fast and does not allow for the Service Management applications (Service Desk Manager and Service Catalog) to complete the process which includes populating the internal table named: usm_link_ticket_request_item.
Resolution
The usm_link_ticket_request_item table is populated once the SDM ticket is created via SDM WS and linked to the request. This process involves Catalog triggering the action, connecting to the WS, obtaining a session ID, creating the ticket, and finally updating the table.
Since the process above can take some time, It's necessary to add a delay/WAIT parameter in the Automic Job Worklow to allow the sequence to be completed.
Additional Information
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