VMC SDDC Integration Fails with Error: "Bad request please verify the request parameters to check proxy details"

Products

• VCF Operations

Issue/Introduction

When attempting to integrate a VMware Cloud on AWS (VMC) SDDC with VCF Operations, the connection fails. The user is presented with the following error message in the UI:"Bad request please verify the request parameters to check proxy details"

Environment

VCF Operations 9.0

Cause

Review of the collector logs reveals a failure during the CSP (Cloud Services Provider) authentication handshake.

 

Log Snippet:

YYYY-MM-DDTHH:MM:SSZ WARN collector 7668 [ops@4413 threadId="59701" threadName="TasksManager-TaskHandler-576"] [com.vmware.vrops.adapter.vmc.auth.CspAuthenticationManager.warn] - Exception occurred while connecting to url console.cloud.vmware.com/csp/gateway/am/api/auth/api-tokens/authorize
com.vmware.vrops.adapter.vmc.util.VmcException: Bad request please verify the request parameters to check proxy details

 

The underlying cause of this error is NSX Firewall rules on the VMC SDDC side.

 

Even if proxy settings in VCF Operations are correct, if the outbound traffic to the VMware Cloud Services URL (console.cloud.vmware.com) is blocked or intercepted by the VMC Gateway Firewall (GFW), the API call returns a 400-series error which the adapter interprets as a parameter or proxy mismatch.

Resolution

To resolve this issue, you must ensure that the VMC SDDC network configuration allows the necessary traffic for the VCF Operations collector.

Once the firewall rules are adjusted to permit the authentication traffic, the "Bad request" error will resolve, and the SDDC integration will complete successfully.